At Z TO A COLLECTION, we value your time and trust. We understand that plans may change, so we’ve designed a simple and transparent cancellation process for our clothing store.

1. Order Cancellation Before Dispatch

  • Orders can be canceled within 24 hours of placement, provided the order has not been dispatched.
  • To request a cancellation, please contact us with your Order ID.
  • For prepaid orders, refunds will be credited to the original payment method within 5–7 business days.

2. Order Cancellation After Dispatch

  • Once an order has been dispatched or shipped, it cannot be canceled.
  • You may request a return or exchange after delivery as per our Return & Refund Policy.
  • Any applicable shipping or handling charges may be deducted from the refund.

3. Cancellation by Z TO A COLLECTION.store

We reserve the right to cancel or delay an order in rare situations, including:

  • Product, size, or stock unavailability
  • Incorrect or incomplete shipping address
  • Payment failure or suspected fraudulent activity
  • Unforeseen logistical or operational issues

In such cases, a full refund will be issued to the original payment method.

4. Refund Timeline for Canceled Orders

  • Prepaid Orders: Refunded within 5–7 business days after cancellation confirmation.
  • Cash on Delivery (COD): No refund applicable as payment is collected upon delivery.
  • If your refund is delayed, please check with your bank or payment provider before contacting us.

5. How to Cancel an Order

You can cancel your order by contacting our support team:

  • Email: reachus@z2acollection.net
  • Phone: +91 7895459556
  • Support Hours: 10:00 AM – 7:00 PM (Monday to Saturday)

Note: Please raise your cancellation request within 24 hours of placing the order for faster processing.

6. Shipping & Handling Charges

  • Orders below ₹3000 may attract shipping charges.
  • Shipping charges are non-refundable once the order has been dispatched.
  • Orders of ₹3000 and above may qualify for free shipping as mentioned on our website.

7. Contact Information

Trade Name: Z TO A COLLECTION

Website: Z TO A COLLECTION.store

Address:
FIRST FLOOR, 283/12,
Panigaon, MAUJA PANIGAON, TEHSIL MANT,
Mathura, Uttar Pradesh – 281204

GST: 09SKWPS3480N1ZH

Email: reachus@z2acollection.net

Phone: +91 7895459556